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Shipping & Delivery policy

Last updated:18/01/2024

At Pashmina of Ladakh, we strive to provide a seamless shopping experience while supporting sustainable practices. Below is our shipping and delivery policy, which outlines how we handle shipping, delivery timelines, costs, and our commitment to eco-conscious shipping.

Shipping Information

We ship worldwide using eco-conscious packaging and reliable shipping partners to minimize our environmental impact. We prioritize standard shipping over express shipping to reduce our carbon footprint wherever possible.

Shipping Within India

  • Cost: Free
  • Delivery Time: 5-7 working days
    We offer free shipping on all orders within India, ensuring your items reach you quickly and securely.

Shipping Outside India

  • Free Shipping: For purchases worth ₹30,000 or more, we offer free shipping on international orders.
  • For purchases under ₹30,000: The shipping cost will be calculated at checkout, depending on the destination.
  • Delivery Time: 5-7 working days
    Important: International customers are responsible for any applicable customs duties or import taxes. These additional charges are beyond our control and are imposed by the destination country’s customs department.

Order Processing Time

  • Processing Time: Orders are typically processed within 2-3 business days from the time of order confirmation.
  • Shipping Time:
    • Domestic (India): Delivery usually takes 5-7 business days after dispatch, depending on the location.
    • International: Delivery typically takes between 10-15 business days, depending on the destination and customs processing times.

Dispatch Location

All orders are shipped from our main office in Nerok Ruk-Ruk Zanskar, Near Degree College, Kargil, Leh Ladakh, Ladakh.

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number and link to track your shipment. You can track the status of your order directly through the courier’s website.

Shipping Delays

While we strive to ensure timely delivery, certain factors like weather, holidays, or customs clearance can sometimes cause delays. We will keep you informed in case there are any significant delays.

If you experience any issues with the delivery or tracking, please reach out to us at connect@pashminaofLadakh.com, and we will assist you in resolving the matter.

Delivery to Multiple Addresses

Currently, we can only ship to a single address per order. If you wish to ship to multiple addresses, please place separate orders for each address.

Lost or Damaged Items

We take great care in packaging your order to ensure it arrives safely. If your item is lost or damaged during transit, please contact us immediately at connect@pashminaofLadakh.com. We will work with you and the courier service to resolve the issue as quickly as possible.

Order Cancellations

Once an order is processed and dispatched, we are unable to cancel it. However, if you need to make any changes to your order before it is shipped, please contact us at connect@pashminaofLadakh.com as soon as possible, and we will do our best to accommodate your request.

Thank you for shopping with Pashmina of Ladakh. We hope you enjoy your purchase, and we appreciate your support of Ladakh’s traditional craftsmanship while also contributing to sustainable practices.